We don't like paying for shipping ourselves so we are not charging our customers with shipping fees. We cover the shipping charges and all orders from Veritas Instruments come with FREE SHIPPING.

All orders are processed within 2–3 business days of receipt. We handle all orders as soon as possible, but orders may not be processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

All instruments are inspected and shipped from our studio in New Jersey. Unlike other goods, instruments require extra care in handling and packaging. Sometimes, shipments may be delayed to ensure that customers receive the best quality instrument ready to be played out of the box. If your order requires extra handling time, we will contact you via email or phone.

You can always contact us at "help@veritasinstruments.com" for any questions, including returns and refund.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We stand by our products and we are happy to assist you with any issues you may have with your purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at "help@veritasinstruments.com". If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are happy to exchange an item if there's any issue with the product you received. Please reach out to us at "help@veritasinstruments.com" and we'll help you with exchanges.